Proactive Customer Relationship Management

Never receive another phone call asking about an order. With FinchLab, you can go from reactive to proactive customer relationship management. FinchLab helps you manage customer relationships in real time and historically, with archived customer communication stored in an easily accessible format. In addition to the hold before release option that gives you and your team the opportunity to review data before delivering files to your customers, you have the ability to comment on the data you decide to share with your customer.

To keep your customers updated on the status of their order, you can send customers automated notifications via email at any stage of processing. Your customers will also be provided with a secure web interface to place orders, and download data, individual files or an entire folder of data in multiple formats for downstream analysis.